24 - 25 April, 2019
JW Marriott hotel, Jakarta

Simran Soni


Head Customer Experience and Project & Process Office
Home Credit Indonesia


2:45 PM Leveraging Customer Journey Maps to Optimise Experiences for Your Multi-Channel and Multi-Generational Customers

·      Evaluating the differences in expectations, preferences and needs for different customer groups
·      The challenges and effective approaches on developing relevant and inclusive journeys
·      Capturing insights from customer journeys to provide relevant and engaging experiences


Check out the incredible speaker line-up to see who will be joining Simran.

Download The Latest Agenda